Service Questionnaire 2008

At Morrells it is our objective to continually improve the service we provide for you. This questionnaire is one of the ways in which we can measure that improvement.

Please complete all the Questions.

Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree

Name
Morrells account number
Email address
Product
Morrells products are high performance	1 2 3 4 5
Morrells products are high quality	1 2 3 4 5
Morrells offer a comprehensive range	1 2 3 4 5
Morrells products are competitively priced	1 2 3 4 5
Customer Service
It is easy to place an order	1 2 3 4 5
The phones are always quickly answered	1 2 3 4 5
Morrells employees are product aware, knowledgeable and helpful	1 2 3 4 5
Products are delivered on time	1 2 3 4 5
Products are delivered in good condition	1 2 3 4 5
Complaints are efficiently dealt with	1 2 3 4 5
Invoices are easy to understand and accurate	1 2 3 4 5
Commercial Support
Regional Business Managers RBMs are technically competent	1 2 3 4 5
RBMs are always available	1 2 3 4 5
RBMs take a proactive interest in our business	1 2 3 4 5
RBMs introduce new products and finishing systems	1 2 3 4 5
RBMs are EPA and legislation aware	1 2 3 4 5
RBMs are professional and supportive	1 2 3 4 5
Technical Support
Morrells technicians are competent in applying finishing systems	1 2 3 4 5
Morrells technicians are always available when requested	1 2 3 4 5
Morrells technicians always solve the problem	1 2 3 4 5
Branch Operations
Morrells branches are conveniently located throughout the UK	1 2 3 4 5
Morrells branches are easy to find	1 2 3 4 5
Morrells branch trade counters offer a good selection of sundry products	1 2 3 4 5
Morrells branch trade counters are quick & easy places to pick up urgent supplies	1 2 3 4 5
Morrells branch provides us with same day and immediate Fastmatch colours	1 2 3 4 5
Morrells branch delivery drivers are helpful and courteous	1 2 3 4 5
General
We prefer dealing with Morrells because:
They are a true British Company	1 2 3 4 5
They are market leaders in the UK	1 2 3 4 5
They have been in business for 105 years	1 2 3 4 5
They are a manufacturer	1 2 3 4 5
They make products in the UK	1 2 3 4 5
They offer excellent levels of service and support	1 2 3 4 5
Your co-operation in this questionnaire is voluntary; no personal details are sought from you. All answers given will be treated as confidential. If you do not want to receive any information regarding products and services from Morrells please indicate by checking the box here